_shipping & payment
We ship to several regions of the world (including EU, US & Australia), you can find the country list below - please read the shipping info carefully, esp. for countries outside the European Union (if your country is not in the list, drop us an email, we might be able to further extend our shipping area :)).
We aim to pack and dispatch orders within 24 hours (excluding weekends and national holidays). In busy periods (typically before Christmas and at special sales like Black Friday, and during the end-of-year maintenance period), shipping your order may get delayed a few days (about up to a week).
If your order contains C-Glow, it may get shipped a few (2-7) days "late", as we keep a very low stock of C-Glow and produce it in small batches every week. We accept orders for this product even while the stock is "sold out", to be able to better handle the very low stock we normally keep to make sure the product on stock is always super fresh. The average age of C-Glow when it gets to its destination is around 2 weeks "old". :)
We ship from the European Union, Hungary.
Once the order is shipped, you will get a notification email with the tracking information as well as a separate email with your e-invoice (if you did not get these emails yet, that means the package is not yet shipped, or the info got into your spam folder). Delivery time is usually between 2-5 working days, depending on the country of destination.
Please specify your FULL NAME in your address, abbreviated names are not accepted by courier companies, such packages will be returned to us, causing delay and extra costs.
PO Box / post office addresses not accepted by courier companies.
Please check your address carefully before finalising your order, and if there still is a mistake in it, get in touch with us as soon as possible. After your order gets fulfilled, we can't ask for corrections at the courier companies anymore. (In such cases, you can get in touch with the courier company involved from your end, for a correction.)
Zone 0 - Germany & Austria, Slovakia & Czechia, Romania, Poland, UK
- Germany & Austria: you can find our German webshop at geekandgorgeous.de (free shipping from 50 EUR, 5 EUR under it). We ship via GLS to Germany (approx. transit time is ~ 2-4 days) and via Österreichische Post to Austria (approx. transit time is ~ 2-3 days). Please use your home or work address, we can't ship packages to packstations and paketshops. Specifying floor&apartment numbers are strongly encouraged if applicable, to rule out the most common reason for delivery failure. :) Don't forget to use your house number, too. :)
- Slovakia & Czechia: you can find our webshop in Slovakian at geekandgorgeous.sk (free shipping from 50 EUR, 5 EUR under it). We ship via Packeta/Zasilkovna to Slovakia (approx. transit time is ~ 2-3 days) and to Czechia (approx. transit time is ~ 3-4 days).
- Romania: you can find our Romanian webshop (run by our distribution partner) at geekandgorgeous.ro. Packages are shipped locally from Romania within 1-2 working days.
- Poland: you can find our Polish webshop (run by our distribution partner) at geekandgorgeous.pl. Packages are shipped locally from Poland within 1-2 working days.
- United Kingdom: you can find our UK webshop (run by our distribution partner) at geekandgorgeous.co.uk. Packages are shipped locally from the UK within 1-2 working days. Shipping rate is 4.5 GBP, and free shipping above 45 GBP cart value excl. shipping costs, if you place your order in the shop above. (If you prefer to order from this site (i.e. the .com), the shipping costs in Zone 2 apply for the UK, please check below.)
Zone 1 - European Union & Monaco. We ship via Bartolini to Italy (approx. transit time is ~ 3-4 days). To all other EU countries (Belgium, Bulgaria, Croatia, Republic of Cyprus, Denmark, Estonia, Finland, continental France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovenia, mainland Spain [for the Canary Islands see Zone 2] and Sweden) and to Monaco, we ship via DHL Express and transit time is 1-3 working days on average.
Shipping fees in Zone 1 are the following:
- Free on orders above 50 EUR*
- 5 EUR between 25 and 50 EUR*
- 15 EUR under 25 EUR*
*Cart value excluding shipping costs
(The United Kingdom, Norway and Switzerland are outside the EU, see important info and shipping costs under Zone 2, and taxes/clearance fees apply according to local regulations.)
We ship from the EU, so there are no extra taxes or fees on our packages within the EU region.
(Outside the EU, we ship on a DDU (delivery duty unpaid) basis meaning you may be liable to pay local sales taxes, custom duties and administrative fees upon arrival of your package. G&G is unable to advise on the amount that this may be and cannot accept responsibility for such costs. (For more info on this please see "Important note" under Zone 2 and Zone 3.)
Important note on France: We are NOT ABLE TO SHIP packages to overseas departments and regions of France (DROM) like French Guyana, Guadeloupe, Martinique, Mayotte, La Réunion etc., and to New Caledonia. Such orders are detected by our system, and will be cancelled and refunded. (If for any reason the system doesn't detect and cancel such orders and they get fulfilled, extra costs such as in Zone 3 will occur outside the EU region and we don't take responsibility for such costs.)
Zone 2 - USA (info on PO boxes and APO/FPO/DPO below), Canada (important note below), Iceland, Albania, Bosnia and Herzegovina, Serbia, Montenegro, Republic of Moldova**, North Macedonia, Norway, Switzerland, Gibraltar, Canary Islands (Las Palmas and Tenerife)***, United Kingdom (see note below) & Ukraine (currently suspended due to local circumstances :( ) shipping fees are the following (please read the note below on extra fees):
- Free on orders above 60 EUR*
- 9 EUR between 30 and 60 EUR*
- 18 EUR under 30 EUR*
*Cart value excluding shipping costs
We ship to all of these countries via DHL Express, and transit times are usually fast, usually 2-4 working days based on our experience. Please note that customs clearance may take longer in some countries, and DHL doesn't guarantee shipping within this time frame.
Important note: Extra fees on our packages outside the European Union can occur in most countries as we ship our packages on a DDU (delivery duty unpaid) basis. According to the international standards, extra costs are calculated after the whole invoice amount incl. shipping. See more information below on the details, costs etc. (in Zone 3).
Please note that Norway and Switzerland are not members of the EU, so here taxes and customs do apply.
United Kingdom (incl. Channel Islands) & Brexit information: We have a local distribution partner in the United Kingdom, and we recommend you to order directly from the local UK G&G webshop here: https://geekandgorgeous.co.uk/.
If you still prefer to order from the .com site, our international shipping rates to the UK belong to Zone 2 (figures above) and packages are delivered via DHL Express. According to our latest experiences, packages to the UK under 135 GBP value (incl. shipping) do not incur any extra fees, however, packages over 135 GBP may incur extra fees.
Extra info to USA packages: It is our experience that our packages to the USA arrive very fast (usually 2-3 working days) and usually do not incur any extra fees. We are not able to ship packages to US APO/FPO/DPO addresses (army/navy/diplomatic addresses) and to PO box addresses . DHL may use subcontractors (typically USPS) in some areas.
Extra info to CANADA packages: Based on feedback from our customers, DHL Canada charges a relatively high service fee of their own above the local customs and taxes, please consider this prior to ordering.
**Info on Moldova: not all areas in Moldova are served by DHL. Please contact us for more info prior to ordering. :)
***Canary Islands: DHL can ship to Las Palmas and Tenerife, other islands are currently not served.
Zone 3 - Australia & New Zealand, Japan, some territories of Hong Kong (please see note below), Macao, Singapore, Thailand, Taiwan, Israel, Bahrein, Jordan, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, various territories of Oman, South Africa, South Korea & Malaysia (please see note below) shipping fees are the following (please read the note below on extra fees):
- Free on orders above 100 EUR*
- 10 EUR between 50 and 100 EUR*
- 20 EUR under 50 EUR*
*Cart value excluding shipping costs
We ship to all these countries via DHL Express and transit times are usually 2-5 working days. Please note that customs clearance may take longer in some countries, and DHL doesn't guarantee shipping within this time frame.
Important note: Orders outside the European Union area are shipped on a DDU (delivery duty unpaid) basis meaning you may be liable to pay local sales taxes, custom duties and additional administrative fees upon arrival of your package. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you. Please know that G&G is unable to advise on the amount that this may be and cannot accept responsibility for these costs. According to the international standards, extra costs are calculated based on the whole invoice amount incl. shipping.
Info on Hong Kong: some areas in Hong Kong are served by DHL whereas other are not. Please contact us for more info prior to ordering. :)
Info on India: due to a recent change in the customs administration of packages to this country, we're no longer able to fulfill orders from India. :(
Unfortunately, we're unable to ship to Russia and Mexico due to legal restrictions. Sorry about that. :(
You can pay in the webshop via Credit Card (MasterCard, Visa, Maestro or American Express) or Paypal (an account is needed for it). Payments are collected in EUR. (For more info, pls visit our FAQ.)
If you would like to see another payment method that would be more comfortable for you, drop us an email and let us know. We might be able to improve our site and provide it in the future! :)