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_shipping & payment

Shipping Information

We ship to several regions of the world (including EU, US & Australia), you can find the country list below - please read the shipping info carefully, esp. for countries outside the European Union where additional fees may apply.

We aim to pack and dispatch orders within 24 hours (excluding right after weekends, and national holidays in Hungary). (We don't work during weekends and national holidays.)

In busy periods (typically before Christmas and at special sales like Black Friday week, and during the end-of-year maintenance period), shipping your order may get delayed a few days (about up to a week).

If your order contains C-Glow, it may get shipped a few (2-7) days "late", as we keep a very low stock of C-Glow and produce it in small batches every week. We accept orders for this product even while the stock is physically "sold out", to be able to better handle the very low stock we normally keep to make sure the product in stock is always super fresh. The average age of C-Glow when it gets to its destination is around 2 weeks "old". :)

We ship from the European Union, Hungary. 

Once the order is packed and shipped, you will get a shipping notification email with the tracking information as well as a separate email with your e-invoice (if you did not get these emails yet, that means the package is not yet shipped, or the email(s)got into your spam folder, or the email address was mistyped). Delivery time is usually between 2-5 working days, depending on the country of destination. 

Please specify your FULL NAME in your address, abbreviated names are not accepted by courier companies, such packages will be returned to us, causing delay and extra costs. 

PO Box / post office / Packstation / packet shop addresses not accepted by courier companies, please specify a home or workplace address

Please check your address carefully before finalising your order, and if there still is a mistake in it, get in touch with us as soon as possible. After your order gets fulfilled, we can't ask for corrections at the courier companies anymore. (In such cases, you can get in touch with the courier company involved from your end, for a correction.)

If you give the courier company permission to deliver contactless (leave the package unattended), please make sure to specify a place of deposit to which only you have access to. Courier companies will not accept responsibility for lost packages if they have a permission from you.

Zone 0 - Germany & Austria, Slovakia & Czechia, Romania, Poland, UK, US

  • Germany* & Austria: you can find our German webshop at (free shipping from 50 EUR, 5 EUR under it). We ship via GLS to Germany (approx. transit time is ~ 2-4 days) and via Packeta/Österreichische Post to Austria (approx. transit time is ~ 2-3 days). We strongly encourage specifying floor & apartment numbers (and name on doorbell if different from your name), to rule out the most common and frequent reason for delivery failure in Germany and Austria. Don't forget to use your house number, too. :)  *Germany: please use your home or work address, we can't ship packages to DHL packstations or directly to paketshops, but you can select one from GLS's system after your tracking number goes live. 
  • Slovakia & Czechia: you can find our webshop in Slovakian at  (free shipping from 50 EUR, 5 EUR under it). We ship via Packeta/Zasilkovna to Slovakia and Czechia (approx. transit time is ~ 2-4 days). 
  • Romania: you can find our Romanian webshop (run by our local distribution partner) at Packages are shipped locally from Romania within 1-2 working days. 
  • Poland: you can find our Polish webshop (run by our distribution partner) at Packages are shipped locally from Poland within 1-2 working days.  
  • United Kingdomyou can find our UK webshop (run by our distribution partner) at Packages are shipped locally from the UK within 1-2 working days. Shipping rate is 4.5 GBP, and free shipping above 45 GBP cart value excl. shipping costs, if you place your order in the UK shop above. (If you prefer to order from this site (, then shipping costs in Zone 2 below apply, please check below.)
  • United States of America (USA): you can find our local US webshop at (run by our own team). Packages are shipped locally within US in 1-2 working days. Standard shipping is 6.95 USD and free shipping above 60 USD order value.  (If you wish to order from this current website, please see applicable shipping rates and rules in Zone 2 below.)

Zone 1 -  European Union & Monaco. We ship via Bartolini to Italy (approx. transit time is ~ 4-5 working days). To all other EU countries (Belgium, Bulgaria, Croatia, Republic of Cyprus, Denmark, Estonia, Finland, continental France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovenia, mainland Spain (and Balearic) and Sweden) and to Monaco, we ship via DHL Express and transit time is 1-3 working days on average. (The UK, Norway, Switzerland are outside the EU, see them in Zone 2.)

Shipping fees in Zone 1 are the following:

  • Free on orders above 50 EUR*
  • 5 EUR between 25 and 50 EUR*
  • 15 EUR under 25 EUR*

*Cart value excluding shipping costs

(The United KingdomNorway and Switzerland are outside the EU, see important info and shipping costs under Zone 2, and taxes/clearance fees apply according to local regulations.)

We ship from the EU, so there are no extra taxes or fees on our packages within the EU region. (Outside the EU we ship on a DDU - delivery duty unpaid basis see more on it in Zones 2 and 3.)

Important note on France: We are NOT ABLE TO SHIP packages to overseas departments and regions of France (DROM - French Guyana, Guadeloupe, Martinique, Mayotte, La Réunion, New Caledonia etc). Such orders are detected by our system, and will be cancelled and refunded. (If for any reason the system doesn't detect and cancel such orders and they get fulfilled, extra costs such as in Zone 3 will occur outside the EU region and we don't take responsibility for such costs.)

Zone 2 -  United Kingdom (see note below), Canada (important note below), Iceland, Albania, Andorra, Bosnia and Herzegovina, Serbia, Montenegro, Chișinău in Moldova, North Macedonia, Norway, Switzerland, Gibraltar shipping fees (excluding delivery duty fees) are the following (please read the note below on extra delivery duty fees): 

  • Free on orders above 60 EUR* (Additional taxes may apply, please check below.)
  • 9 EUR between 30 and 60 EUR* (Additional taxes may apply, please check below.)
  • 18 EUR under 30 EUR* (Additional taxes may apply outside the EU, please check below.)

*Cart value excluding shipping costs

We ship to all of these countries via DHL Express, and transit times are usually fast, usually 2-4 working days based on our experience. Please note that customs clearance may take longer in some countries, and DHL doesn't guarantee shipping within this time frame

Important note: Extra fees on our packages outside the European Union can occur in most countries as we ship our packages on a DDU (delivery duty unpaid) basis. According to the international standards, extra costs are calculated on the basis of the whole invoice amount incl. shipping. See more information below on the details, costs etc. (in Zone 3). 

Please note that AndorraNorway and Switzerland are not members of the EU, so here taxes and customs do apply. 

United Kingdom (incl. Channel Islands) & Brexit information: We have a local distribution partner in the United Kingdom, and we recommend you to order directly from the local UK G&G webshop: for domestic shipping.

If you still prefer to order from the present site, our international shipping rates to the UK belong to Zone 2 (figures above) and packages are delivered via DHL Express. According to our latest experiences, packages to the UK under 135 GBP value (incl. shipping) do not incur any extra fees, however, packages over 135 GBP may incur extra fees. 

USA: If you are in the USA, please go to our local US webshop to place your G&G order. Temporarily, it is still possible to order from this site with Zone 2 shipping fees, but we are not able to ship packages to US APO/FPO/DPO addresses (army/navy/diplomatic addresses) and to PO box addresses .  DHL may use subcontractors (typically USPS) in many areas.

Extra info to CANADA packages: Based on feedback from our customers, DHL Canada charges a relatively high service fee of their own above the local customs and taxes, please consider this prior to ordering.

Zone 3 -  Australia & New Zealand, Japan, some territories of Hong Kong (please see note below), Macao, Singapore, Thailand, Taiwan, Bahrein, Jordan, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, various territories of Oman, South Africa, South Korea, Vietnam & Malaysia (please see note below) shipping fees (excluding delivery duty fees) are the following (please read the note below on extra delivery duty fees):

  • Free on orders above 100 EUR* (Additional taxes may apply outside the EU, please check below.)
  • 10 EUR between 50 and 100 EUR* (Additional taxes may apply, please check below.)
  • 20 EUR under 50 EUR* (Additional taxes may apply, please check below.)

*Cart value excluding shipping costs

We ship to all these countries via DHL Express and transit times are usually 2-5 working days. Please note that customs clearance may take longer in some countries, and DHL doesn't guarantee shipping within this time frame.

Important note: Orders outside the European Union area are shipped on a DDU (delivery duty unpaid) basis meaning you may be liable to pay local sales taxes, custom duties and additional administrative fees upon arrival of your package. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you. Please know that G&G is unable to advise on the amount that this may be and cannot accept responsibility for these costs. According to the international standards, extra costs are calculated based on the whole invoice amount incl. shipping.

Info on Israel: We've had to suspend our shipping to Israel due to the very high extra risk fee DHL currently applies above the ordinary shipping fees. However, a reseller partner continues to ship to Israel, you can find them here: :)  Please check their shipping costs prior to ordering, they reflect the real, actual high shipping costs including the risk fee.

Info on Hong Kong: some areas in Hong Kong are served by DHL whereas other are not. Please contact us for more info prior to ordering. :)

Info on India: due to a recent change in the customs administration of packages to this country, we're no longer able to fulfill orders from India. :(

Unfortunately, we're unable to ship to Russia, Turkey, China (we're cruelty-free!) and Mexico due to legal restrictions. 

Payment Information

You can pay in the webshop via Credit Card (MasterCard, Visa, Maestro or American Express) or Paypal (an account is needed for it). Payments are collected in EUR. (For more info, pls visit our FAQ.)