_geek faq

Hello beauty geek!👋

If you are looking for some answers, you have come to the right place.

Can’t find what you are looking for? Just drop an email to hello@geekandgorgeous.com.

Brand FAQ

Are you cruelty-free?

Yes, we are a 100% cruelty-free brand. Our products are never animal-tested and we don’t use any ingredients that are tested on animals. No third parties test on animals on our behalf. We don’t sell products in countries where animal testing is required, this means that we are not available in mainland China (though good news: legislation is changing in China as well! :)).

Geek info: Animal testing for cosmetic purposes was banned in the European Union in 2009. Since then, all EU brands are required to be cruelty-free.

Are your products pregnancy-safe?

All of our products are pregnancy-safe, except A-Game 5 & 10. We do not recommend using retinoids during pregnancy due to the lack of research. Topical use of retinoids during breastfeeding is considered low risk, however, please consult your physician first. We think that it’s always better to be safe than sorry.

Are your products fungal-acne (Malassezia) safe?

Most of our products are Malassezia-safe, you can find this information on every product page at the end of the description section. We have currently five products that are not FA-safe: Mighty Melt, Smooth Out, Calm Down, A-Game 5 / 10 & Happier Barrier, every other G&G product is FA-safe.

Are your products vegan?

All of our products are vegan, except Calm Down, as it contains Lactobionic acid derived from lactose.

Are your products PEG-free?

Most of our products are not PEG-free. If you are worried about potential contamination issues, please know that with today's manufacturing methods, ethoxylated (aka PEG) ingredients are totally safe and contain impurities way below safety thresholds, if at all. We recommend you to read this article by the FDA on 1,4 dioxane (or lack thereof :)) in cosmetics.

Discounts & Prices FAQ

Why don’t you do more discounts?

We try to keep our prices the best possible at all times, so we do discounts super rarely, only at special occasions. It is worth subscribing to our newsletter (you can do that at the footer section :)) as we like to make newsletter-only surprises, and having a look at our set&kits is also worth. :)

Do you give discounts for first purchases?

Our business policy is to keep our prices as low as possible all year round while offering amazing value for money products, so we don't have any discounts on quantity, shipping, or for first-time purchases.

I’d like to order a product for the first time, but shipping is so expensive. Can you give me a discount on shipping?

We know international shipping costs can be high, but unfortunately, these are real costs :(, which we take over from our customers partially or in full, for bigger orders (pls see details in the shipping info). Maybe you could pick a few more items or cooperate with a friend for a cart value big enough for this. We also have awesome general purpose products, such as the Jelly Joker cleanser, Liquid Hydration toner or our HA 5 serums that are great additions for every routine and can help you reach better shipping cost. We have local resellers in many countries now, for a suggestion, please get in touch with us.

How can you make your prices so affordable?

We try to create products that are amazing value for the money. Two things help us with this: we are a mostly direct-to-consumer brand & we also have our own manufacturing capacities, which means that we can produce our products cheaper than using third party contract manufacturers (which is the usual way for most indie brands).

Product prices in other currencies?

As a company based in the European Union (Hungary), we collect payments in EUR only. The amount in other currencies is dependent on many factors which are outside our control, so we can't take responsibility for prices in currencies other than EUR, that's why we don't give info about the cart value in currencies other than EUR. The amount (the product price + shipping fee) in EUR will be calculated at checkout and collected by your bank from you in your currency based on their daily exchange rate, and they may add their own fees to it. For an approximate cart value in your currency, you may use an online converter like for example this one.

Products FAQ

How to use your products?

There is a detailed "How to use" section after every product description on the product pages. We also share many useful suggestions/routine examples on our Instagram. Should you still have further questions regarding product usage or how to introduce your G&G product into your routine, just drop us an email to hello@geekandgorgeous.com, and our customer service team will be happy to help you.

My C-Glow turned yellow, should I bin it?

C-Glow turning yellow means it is getting less potent. Light yellow is still ok, but bin it, if it is dark yellow/brownish with a thick texture.

What’s the shelf life of C-Glow?

The official shelf-life of C-Glow is 6 months from production unopened and stored in the fridge. Once opened, please use it up within 3 months and don't forget storage in the fridge. Good to know: C-Glow keeps about 6 weeks at room temperature.

My C-Glow mini bottle is empty. Is that normal?

The C-Glow mini bottle is an empty bottle as we also write it on our product page, so it is completely normal that it arrived empty and dry inside. As we recommend storing C-Glow in the fridge, we offer the mini bottle as an option next to C-Glow for people who would like to have a smaller portion in the bathroom while having the real bottle in the fridge.

Is C-Glow mini bottle reusable?

Refilling the C-Glow mini bottle a few times is totally ok, but we recommend getting a new mini bottle with every new bottle of C-Glow to make sure it is always clean & hygienic.

On what day do you receive the fresh batch of C-Glow?

We receive the fresh batches of C-Glow usually on Tuesday afternoons, ready to be shipped.

Can I combine my exfoliant and my A-Game in the same routine?

Yes, you can, but it depends on your skin’s individual level of tolerance. If you are unsure, please read the How to use section of the chosen products here on the website, or drop an email to our customer service: hello@geekandgorgeous.com

Order/Shipping FAQ

I’ve made an order but haven’t got any confirmation about it.

Please check your SPAM folder, it should be there in such cases. If it’s not there, then the payment wasn’t successful, and so the order is not valid (or the email address was mistyped at ordering). Please get in touch with us if you’ve received a confirmation about payment, but not about the order.

I’ve made a mistake in my order. Can I change it? Can I add or cancel an item in my order or my full order?

We’re able to cancel or change anything in your order (add or remove products, correct the address) until our Fulfillment Center starts processing it. During working hours on weekdays, this happens a few hours after we receive your order, so please contact us as soon as possible, and we'll be happy to help, if the order is still open for editing.

Once your order got fulfilled (packed and shipped) we can't change anything in your shipping address (nor can we cancel the order any longer). In such cases, please get in touch with the courier company involved from your end.

Please note that the Customer Service is closed for weekends and holidays, but so is the Fulfillment Center, so all your requests will be answered on the first business day after the weekend, and no packages are packed and shipped in these periods. (National holidays in Hungary: 1 January, 15 March, 1 May, 20 August, 23 October, 1 November, 24-26 December, and moving holidays: Good Friday, Easter and Pentecost.)

We can't change the destination country of your orders, because of local VAT rules that differ in every country - in such cases we can only cancel and refund your order as long as it's not shipped.

I’ve made an order for [X] amount, but got a notification from my bank about a bigger amount.

Our prices are stated in EUR, and we collect payments in EUR, too. If the number stated at checkout is not the same as stated on your bank account, the reason is the difference in currency. Payment is automated, and your bank converts the price of your purchase to your currency, and sends a notification about this amount in your own currency. We only collect the amount stated at checkout, no extras!

Refunds

At ordering, all payments are processed in EUR, which your bank may convert to your own currency and add any additional costs/fees to it. When you cancel your order (or part of it) or return your product to us, we'll do the refund in EUR again, based on the EUR amount received from your bank. The amount you paid at ordering in your currency and the amount you receive in your currency at cancellation/return may differ in figures, based on the daily exchange rates between EUR and your currency and any fees your bank applies. We don't take responsibility for such differences.

I ordered from Europe, but still had to pay extra costs (taxes, duties, fees etc.)! Why is that?

We ship from the EU on a DDU basis, there are no extra taxes or fees on our packages within the EU region. However, there are some countries in Europe that are not members of the EU (European Union) for example Norway and Switzerland. In such cases you may be liable to pay local sales taxes, custom duties and administrative fees upon arrival of your package. For details please check our website here: https://geekandgorgeous.com/pages/shipping

An item I ordered is missing from the package I received from the courier.

Please check the paper fillers carefully again, as very often our fulfillment center wraps up items separately for extra protection (this is always true to the C-glow mini bottle). If you still can't find the missing product, please drop us an email and our fulfillment partner will check their video recordings about the packaging. (If the outer box was damaged when you received it, please send us photos of it, too.) Please don't bin the packaging materials (paper box, paper fillers etc.) yet, as we will need them for our admin work with the courier company involved (for further evidence) if the product got lost during shipment or your box got swapped with another one with similar contents.

In case of damage

If you received any product in your package damaged, please contact us in email, with a few photos about the damaged product. If you received a damaged box from the courier (or your products were delivered in a box other than our brown paper box with "Webshippy" printed on it, or any tape is seen around it), please send us photos about the packaging material, too, which we'll need for our administration with the courier company.

Can I change my shipping address / give special instructions to the courier?

We're able to change or correct your shipping address before the order gets packed and shipped. After you receive the notification about shipping, only you can get in touch with the courier company directly and negotiate a change in the shipping address, we're not entitled to. We can't give special instructions to them in our system, but you can do that directly with them in most cases.

The package is marked "delivered" but I didn't receive it.

Please check the tracking link where, in most cases, you can download the proof of delivery, which often contains further info about the delivery. In some cases, the packages are delivered to a nearby package shop or collection point, and very often they're left with a neighbour, so it's worth asking around. And, of course, write to us as soon as possible and we'll help you locate your package. If you give the courier company permission to deliver contactless (leave the package unattended), the courier companies will not accept responsibility for lost packages, so please bear this in mind and specify a place of deposit to which only you can have access to.

The package is returning to you.

If, for any reason, the package gets returned to us, and you'd still like to get your goodies, please contact us and we'll be happy to prepare and ship a second package to you. If the reason for the return is an address mistake, we'll first ask the courier company what they found to be problematic in the address (or let us know what to correct in it). If you don't get in touch with us, we'll automatically issue a refund in a few weeks' time after the package lands at our warehouse.

Which countries do you ship to?

Currently we offer shipping to Germany & Austria, Slovakia & Czechia, Romania, UK, Italy, Poland, Belgium, Bulgaria, Croatia, Republic of Cyprus, Denmark, Estonia, Finland, mainland France, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovenia, mainland Spain, Sweden, USA, Canada, Norway, Iceland, Bosnia and Herzegovina, Serbia, Montenegro, Republic of Moldova, North Macedonia, Switzerland, Gibraltar, Australia & New Zealand, Japan, Hong Kong, Macao, Singapore, Taiwan, Pakistan, Lebanon, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Oman, South Africa, South Korea, Malaysia.

We share a lot of info on our shipping page, please check here: https://geekandgorgeous.com/pages/shipping

Please note: we’re not able to ship to the overseas regions of France (DROM), Canary Islands of Spain and to USA APO/FPO/DPO addresses (army/navy/diplomatic addresses). If you’d like to order from another country, please get in touch with us, and we’ll have a look into it.